Delete Your Account
We respect your privacy and right to delete your account. This page explains how to permanently delete your ZORVI account and all associated data.
How to Delete Your Account
You can delete your ZORVI account and all associated data at any time. Here are two ways to do it:
Option 1: Delete from the App (Recommended)
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Open ZORVI on your device and sign in
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Go to Settings (tap the gear icon at the bottom)
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Scroll down to "Account Management"
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Tap "Delete Account" and confirm
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Your account is deleted immediately — all data removed from our servers
Option 2: Request Deletion by Email
If you can't access the app or prefer to request deletion via email:
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Send an email to elevatexapps@gmail.com
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Subject line: "Delete My Account"
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Include your email address used to sign up for ZORVI
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We'll delete your account within 24-48 hours and confirm via email
⚠️ Important: Account deletion is permanent and cannot be undone. All family data, tasks, calendar events, and reward history will be permanently deleted.
What Gets Deleted?
When you delete your account, we permanently remove:
- Your email address and password
- Your profile name and avatar (if uploaded)
- All tasks you created or were assigned
- All calendar events you created
- Your reward points and redemption history
- All device tokens and authentication records
- Any family relationships you had
What About Family Data?
Important to note:
- If you're a family member: Tasks and events you created stay in the family database, but your account access is removed
- If you're the family admin/parent: Deleting your account does NOT delete the family or other members' data. Other admins can still access it
- To delete everything: Contact us at elevatexapps@gmail.com to request complete family deletion
Data Retention After Deletion
After you delete your account:
- Your data is permanently removed from our Firebase database
- Backup copies are retained for up to 30 days (for system recovery only)
- After 30 days, all copies are permanently deleted
- We do not retain logs that personally identify you
Frequently Asked Questions
Can I reactivate my account after deleting it?
No. Account deletion is permanent. However, you can create a new account anytime with the same or different email address.
Will deleting my account delete the family?
Only if you're the only family member and admin. If other family members exist, the family stays active for them. If you're an admin but not the only one, other admins retain access.
How long does deletion take?
If you delete from the app: immediately. If via email request: within 24-48 hours. We'll send confirmation.
Can I get my data back after deletion?
No. We permanently delete all data. We cannot recover or restore accounts after deletion.
How do I delete the entire family/all members' data?
Contact elevatexapps@gmail.com with "Delete Family" in the subject line. Include your family name and email address.
Is my data secure while waiting for deletion?
Yes. All ZORVI data is encrypted in transit (HTTPS) and at rest (Firebase encryption). Your privacy is always protected.
Last updated: September 2026 | Privacy Policy | Terms & Conditions